Passage 58
¡¡¡¡In an attempt to improve the overall performance of clerical workers£¬many companies have introduced computerized performance monitoring and control systems£¨CPMCS£©that record and report a worker¡®s computer-£¨5£©driven activities. However£¬ at least one study has shown£ that such monitoring may not be having the desired effect.In the study£¬ researchers asked monitored clerical workers and their supervisors how assessments of productivity affected supervisors¡¯ ratings of workers¡® performance. In£¨10£©contrast to unmonitored workers doing the same work£¬who without exception identified the most important element in their jobs as customer service£¬the monitored workers and their supervisors all responded that productivity was the critical factor in assigning ratings. This finding suggested£¨15£©that there should have been a strong correlation between a monitored worker¡¯s productivity and the overall rating the worker received. However£¬ measures of the relationship between overall rating and individual elements of performance clearly supported the conclusion that supervisors£¨20£©gave considerable weight to criteria such as£  attendance.accuracy£¬ and indications of customer£  satisfaction.
¡¡¡¡It is possible that productivity may be a¡°hygiene factor.¡±that is£¬if it is too low£¬it will hurt the overall£  rating. But the evidence suggests that beyond the point at£¨25£© which productivity becomes ¡°good enough.¡± higher£  productivity per se is unlikely to improve a rating.

¡¡¡¡1. According to the passage£¬ before the final results of the study were known£¬which of the following seemed£ likely£¿
¡¡¡¡£ £¨A£© That workers with the highest productivity would also be the most accurate£ £ £ £ £ £ 
¡¡¡¡£ £¨B£© That workers who initially achieved high productivity ratings would continue to do so consistently
¡¡¡¡£ £¨C£© That the highest performance ratings would be achieved by workers with the highest productivity
¡¡¡¡£ £¨D£© That the most productive workers would be those whose supervisors claimed to value productivity
¡¡¡¡£ £¨E£© That supervisors who claimed to value productivity would place equal value on customer satisfaction

¡¡¡¡2. It can be inferred that the author of the passage discusses¡°unmonitored workers¡±£¨line 10£©primarily£ in order to
¡¡¡¡£ £¨A£© compare the ratings of these workers with the ratings of monitored workers
¡¡¡¡£ £¨B£© provide an example of a case in which monitoring might be effective
¡¡¡¡£ £¨C£© provide evidence of an inappropriate use of CPMCS
¡¡¡¡£ £¨D£© emphasize the effect that CPMCS may have onworkers¡®perceptions of their jobs
¡¡¡¡£ £¨E£© illustrate the effect that CPMCS may have on workers¡®ratings

¡¡¡¡3. Which of the following£¬if true£¬would most clearly have supported the conclusion referred to in lines 19-21£¿£ 
¡¡¡¡£ £¨A£© Ratings of productivity correlated highly with ratings of both accuracy and attendance.
¡¡¡¡£ £¨B£© Electronic monitoring greatly increased productivity.
¡¡¡¡£ £¨C£© Most supervisors based overall ratings of performance on measures of productivity alone.
¡¡¡¡£ £¨D£© Overall ratings of performance correlated more highly with measures of productivity than the researchers expected.
¡¡¡¡£ £¨E£© Overall ratings of performance correlated more highly with measures of accuracy than with measures of productivity.

¡¡¡¡4. According to the passage£¬a ¡°hygiene factor¡±£¨lines 22-23£©is an aspect of a worker¡®s performance that
¡¡¡¡£ £¨A£© has no effect on the rating of a worker¡®s performance
¡¡¡¡£ £¨B£© is so basic to performance that it is assumed to be adequate for all workers
¡¡¡¡£ £¨C£© is given less importance than it deserves in rating a worker¡®s performance
¡¡¡¡£ £¨D£© if not likely to affect a worker¡®s rating unless it is judged to be inadequate
¡¡¡¡£ £¨E£© is important primarily because of the effect it has on a worker¡®s rating

¡¡¡¡5. The primary purpose of the passage is to
¡¡¡¡£ £¨A£© explain the need for the introduction of an innovative strategy
¡¡¡¡£ £¨B£© discuss a study of the use of a particular method
¡¡¡¡£ £¨C£© recommend a course of action
¡¡¡¡£ £¨D£© resolved a difference of opinion
¡¡¡¡£ £¨E£© suggest an alternative approach

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